Time for Thorns

An independent view on life.

HP foul…

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I’m calling a foul on Hewlett Packard for  installing software  in its printers that will prevent the machine from printing if it detects anything but an HP brand cartridge,  rejecting even refilled HP cartridges.

First of all,  it’s slimy behavior by a corporation.   Second,  it’s going to be a public relations disaster.   Third,  I strongly suspect it’s illegal.   If I remember correctly,  there was a lawsuit some years ago which determined that a manufacturer could only void the warranty of a piece of equipment,  but could not render it unusable.   Part of it was governed by the Magnuson-Moss Warranty Act,  which governs most consumer purchases i our country.   I don’t recall if any of the various state consumer laws were involved.   To some degree,  most electronics makers violate that federal law with their obnoxious little stickers warning  “Warranty void if removed.”

We shall see,  but in the meantime,  be warned.

UPDATE;  Customer feedback must have been brutal,  because HP has walked back  the update.

Written by timeforthorns

September 29, 2016 at 11:52 pm

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