Time for Thorns

An independent view on life.

Touch-screen banks…

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The trend in banking  is technology,  not people.   Instead of the traditional teller line,  branches have a few employees armed with tablets who assist customers in navigating the large touch-screens to the services they desire.   In the D.C. area,  the number of bank employees has been halved in the past decade,  which is about three times faster than the national average.

I can still remember when banks were open on Saturday mornings to serve customers who couldn’t get there during the work week.   The in-town branch of the bank I use has recently halved the physical size of its teller line and installed tablets in the lobby area.   I don’t mind the changes,  but a lot of people in my age bracket  (yeah  – I’m an antique!) are nonplussed and a bit bewildered,  despite the extremely friendly and helpful employees who are quick to offer assistance.   There are already some young people who have never set foot inside a bank branch, preferring to conduct their business online with their smart phones or laptops,  more comfortable with technology than actual people.




Written by timeforthorns

April 13, 2016 at 10:08 am

Posted in Uncategorized

Tagged with , ,

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